Managed IT Services and IT Consulting

Reliable technology keeps a business productive. Iteb Co provides IT consulting and managed support to organisations in South Africa and Zimbabwe. Small businesses, corporates and public institutions are all supported, with one partner for their systems and their staff.

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Poorly managed technology leads to downtime, compliance failures and wasted spend. Businesses without the right support tend to react to problems, where planned support prevents them.

• South Africa. POPIA applies to how data is stored and handled, and FSCA technology risk guidance applies to financial firms.
• Zimbabwe. Secure IT operations are guided by the Cyber and Data Protection Act.
• International practice. COBIT 2019 and ISO/IEC 20000 are used as guides for IT governance and service management.

• Managed IT support. Helpdesk, patching, monitoring and troubleshooting are provided.
• IT consulting and advisory. Technology decisions are reviewed before money is spent.
• Technology planning. A clear plan is set for upgrades, licences and growth.
• Cloud and productivity. Microsoft 365, Google Workspace and Zoho Workspace are set up, migrated and managed.
• Endpoint management. Laptops and desktops are kept updated and secure.
• Networks and infrastructure. Networks, WiFi, firewalls and servers are assessed, installed and maintained.
• Backup and recovery. Data is backed up, and recovery is planned and tested.

Most issues are resolved remotely through our helpdesk. Where hands-on work is needed, an onsite visit is arranged at the client premises.

• SLA clients. Onsite visits are covered as set out in the service level agreement.
• Ad hoc clients. Onsite visits are arranged on request, and a call-out fee applies.

• Hospitality. Reliable WiFi, booking system support and protected guest data.
• Financial services. IT resilience and risk management aligned with FSCA guidance.
• Real estate. Secure email and dependable systems for property teams.
• Education. Campus networks, staff devices and day-to-day support.
• Medical and healthcare. Practice email, devices and patient data handling.
• Government and public sector. Modern IT aligned with governance requirements.

IT consulting and email support are provided to a property company with 30 staff in South Africa. Ongoing IT and desktop support is provided to a school in Zimbabwe. Business email has been migrated to Zoho Mail for a medical practice. More examples are given on the Our Work page.

• One partner. Support, cloud, networks and security are handled together.
• Practical advice. Recommendations are realistic, scalable and cost-effective.
• Security first. Cybersecurity is considered in every solution.
• Trusted partners. We work with Microsoft, Google, Zoho, Sophos and ESET.
• Offices in both countries. Support is given from Polokwane and Victoria Falls.